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Shipping Policy - Maison Eloré
At Maison Eloré, we take great pride in delivering our curated fashion collections to our customers in the United Kingdom. We strive to provide a seamless and transparent shipping experience.
1. Shipping Costs
We are pleased to offer Free Standard Shipping on all orders across the United Kingdom. There are no hidden fees or additional shipping charges at checkout.
2. Order Processing Time (Handling Time)
All orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Orders placed during weekends or public holidays will be processed on the following business day.
Once your order is dispatched, you will receive an email confirmation with your unique tracking number.
3. Transit Time & Delivery
Our products are shipped from our international distribution centers to ensure we offer you the latest trends at the best prices.
To guarantee a secure and reliable final delivery across the United Kingdom, we partner with trusted local couriers, primarily Royal Mail.
Estimated Transit Time: 6 to 8 business days (Monday to Friday).
Total Estimated Delivery Time: 7 to 11 business days.
Please note that delivery times are estimates and can occasionally be affected by external factors such as customs clearance or local carrier delays.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking link via email. You can monitor your package’s journey in real-time until it reaches your doorstep.
5. Taxes
We believe in complete transparency and want your shopping experience to be as seamless as possible. For our customers in the United Kingdom, we have specifically streamlined our international logistics network to minimize border friction. The vast majority of our orders are routed to arrive directly at your doorstep without incurring any additional charges.
While it is exceptionally rare with our chosen shipping methods, please note that any local customs duties, import taxes, or clearance fees that may be applied by the UK border authorities remain the legal responsibility of the customer (the importer of record). However, our team works diligently behind the scenes to ensure you can simply receive and enjoy your new Parisian chic pieces with complete peace of mind.
6. Incorrect Address & Undelivered Packages
It is the customer's responsibility to ensure that the shipping address entered at checkout is correct. If a package is returned to us due to an incorrect address, we may offer a reshipment, but additional shipping costs may apply.
Unfortunately, as per our policies, we cannot issue a refund for lost or "Returned to Sender" parcels caused by incorrect, incomplete, or outdated addresses provided by the customer at checkout
7. Contact Us
If you have any questions regarding your delivery, please contact our support team:
Email: contact@maisonelore.co.uk
Phone: +442045771834
Address: 4 rue Edmond Rostand, Appartement 16,
31130 Balma, France